Hotels can stay healthier with technology

The global coronavirus pandemic will likely change aspects of the hospitality business forever. Travelling (especially routine business travel) has always presented challenges to staying healthy – one reason business travelers tend to get sick more often than others. It’s difficult to stay healthy when travelling for a number of reasons that include a tendency to work longer … Lire la suite Hotels can stay healthier with technology

How to manage hotel staff

Having great leadership is always important to build team engagement, but it plays an even bigger role during a crisis. This may sound straightforward, but especially when you are navigating uncertain times, it can feel challenging. To help you show true leadership now, three experts in the hospitality, learning and employee development fields share their … Lire la suite How to manage hotel staff

Prepare to relaunch your hotel

Pending the opening of borders and therefore of international tourism, the decompartmentalization of regions and the gradual reopening of businesses planned for June 2020 are the two bases on which the operators of accommodation establishments will be able to concentrate their efforts. As a result, managers will have to develop a plan based on domestic … Lire la suite Prepare to relaunch your hotel

Initial signs of travel industry

According to BVA BDRC, nearly 40% of consumers polled plan to book an accommodation, whether a hotel or vacation rental, within the next three months. In addition, providing clear communication on cleanliness measures should be top of mind for accommodation providers. Here are points for accommodation partners to consider: More than 50% of respondents expect … Lire la suite Initial signs of travel industry

The path towards customer-centricity

Customer-centricity – or guest-centricity – should be one of the major concerns of managers in the hospitality industry. In fact, in my experience, when interviewing or engaging with hotels directors on this topic, almost all of them have the perception of being fully guest-centred. This is very interesting as our industry needs really to cater … Lire la suite The path towards customer-centricity